How Ugenie works

5 min read
June 22, 2021

Ugenie is a dedicated platform for membership businesses and online communities. It is used by a variety of professional associations, membership groups, educational organisations and coaches.

Our goal is to serve non-technical membership and community managers with a simple and comprehensive tool which takes care of all the key functions needed to manage a membership or community.

In order to do this, we have built three different community management tools:

app & web platforms where your community members interact with you, your content and other members.

and an admin dashboard where you publish content and analyse data.

Setting up your hub on Ugenie is simple and our team is here to help you through the process. Read below to learn more about our community activity strategy which begins with a strategy session with one of our team!

Consultation & Design: Our hands-on consulting team will work with you to create a winning strategy to grow your business or membership with your hub. We will spend time learning about your business so that we can help design a plan that works exclusively for your business and goals.

Create: Following the consultation, we create your branded community hub in minutes. This is where your members will have access to your content, interact with you and reach you wherever you are.

Customise: Make your hub reflect your brand, design a stellar your customer experience, create sub-groups and organise your hashtags. This will allow your customers to choose the content they want to have access to, engage with excitement and avoid content overload.

Invite and manage: Easily invite your customers to join your hub with either personal invitations via email or with your community-specific invite link. Manage your hub with a simple and intuitive dashboard which enables you to add content into various media areas and folders.

Engage: Share targeted content with your community. Create community groups and subgroups to foster more meaningful interactions deepen relationships within your community and enable collaboration.

Analyse: Discover what is working in your customer community by analysing how much they engage with your content, what they look at and what they talk about. Use hashtags to discover specific information such as membership behaviours and preferences.

Upsell & Retain: Increase your income by launching targeted new products, services and e-learning (coming soon) based on what your customer community really wants. Use your hub as a way to gather feedback on current offerings to increase your customer retention and avoid attrition.

If our hands-on approach seems like the right fit for you, schedule a demo with a member of team to see more here.

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