The Best Non-Profit Software for 2023

6 min read
May 11, 2023

When it comes to non-profit organisation management, specific needs require specialised tools and software to help you effectively manage operations. From tracking finances to managing volunteers, non-profits have a diverse range of needs that traditional business software may not handle.

In our digital-first world, there are a lot of different software options available to help non-profits. They can streamline their operations or manage certain tasks more effectively. But with so many options, it can become overwhelming for organisations to choose which will best suit their needs.

In this blog, we’ll explore some of the best non-profit software available for UK-based organisations in 2023. We will also discuss the advantages and disadvantages that should be taken into account when selecting the software.

Ugenie: The best non-profit membership software

Screenshot of Ugenie Member Management Software

Ugenie is an easy-to-use membership management platform designed to simplify and streamline a non-profit’s members and stakeholders. Whether that’s donors, investors, employees, volunteers or anyone involved in the non-profit organisation.

The Ugenie software offers a suite of tools that cover everything from membership registration to event management and communication. The platform is designed to be user-friendly, customisable and scalable, making it the perfect choice for organisations of all shapes and sizes.

With a focus on value and efficiency, using Ugenie will help non-profits modernise their membership management operations and improve their member engagement.


A white-label app

Non-profits can have their own branded, dedicated app for their community. A bespoke white-label app will be available in Android and iOS app stores. This can help enhance brand awareness and recognition as well as provide a more personalised experience for all members.

Read more about this in our ultimate guide to white-label apps.

Simple design and easy to use

Ugenie has put in the research and found the challenges that non-technical administrators face when running online community platforms. A common frustration was identified among community leaders with the complexity of existing platforms.

To address this, Ugenie was designed with simplicity in mind. The platform is user-friendly and requires minimal technical knowledge to use. Non-profits can easily make the switch to Ugenie and run their community or members all in one place!

Built for meaningful engagement

Ugenie offers a unique approach to community management. It eliminates the need for vanity metrics and instead focuses on engagement that truly matters.

With a private community social feed, members have a dedicated space to interact with each other. This could be sharing stories and insights and ultimately lead to building relationships.

The platform also provides a resource library for sharing and uploading relevant documents, videos and any other content; this works similar to a cloud storage system.


Limited Integrations

Compared to some of its competitors, Ugenie has fewer integrations available. However, this approach is intentional, as the company focuses on meeting the needs of non-technical administrators managing more dedicated communities.

By prioritising customer demands and adapting their features accordingly, Ugenie has built a user-friendly platform that may not be as suitable for larger businesses seeking advanced integrations just yet.

Quickbooks: Best Accounting software for non-profit

Screenshot of Quickbooks Software
Source: QuickBooks

QuickBooks is a financial service and tax software designed for large or growing non-profit organisations that need accounting services. QuickBooks features include inventory management, order fulfilment, real-time financial dashboards job costing, customisable reports, advanced pricing controls and real-time financial dashboards.


All in one place

Quickbooks combines everything financial in one place. This includes donation management, financial statements, and payroll services making it super convenient and easy to use for all the non-profit accounting needs.

Online backup

This is a great feature as the non-profits using the software do not need to worry about losing any files as they will all be backed up online.

Offers a high level of customisation

Quickbooks' customisable features allow businesses to automate many accounting tasks, add custom fields, create custom reports and set up custom workflows.


Expensive for smaller businesses

Quickbooks can be expensive which might become a financial strain for smaller businesses or non-profit organisations especially when adding users.

Not many integrations

In the digital world that we live in today, many companies use lots of different software and tools. It has become quite essential to enable integrations of a multitude of software.

Zoho CRM: Best Non-profit CRM software

Screenshot of Zoho CRM
Source: Zoho

Zoho CRM is a customer relationship management (CRM) software that helps businesses of all sizes manage their sales, marketing and customer support activities. Zoho CRM offers a range of features such as lead and deal management, email marketing, social media integration and workflow automation.

If you don’t quite know the difference between CRM and membership management systems then read our blog here!



Zoho's pricing plans are affordable in comparison to other CRM software, making it accessible to non-profit organisations with limited budgets.


Zoho's integration capabilities are a key strength for non-profit organisations, as it allows them to automate repetitive tasks and streamline their operations. By integrating with third-party applications like payment processors and marketing automation tools, non-profits can save time, reduce manual data entry and create a more cohesive technology ecosystem.


Learning curve

Although Zoho’s CRM services offer many powerful features that are beneficial for non-profit organisations, it can be quite complex and challenging for users to learn and utilize all its functions.

User interface

Some users have found Zoho’s user interface to be cluttered and quite difficult to navigate across. This can be a challenge for non-profit organisations who might have limited technical expertise.

Salesforce: Best Non-profit marketing software

Screenshot of Salesforce
Source: Salesforce

Salesforce is a cloud-based customer relationship management (CRM) platform that provides a suite of marketing automation tools for businesses of all sizes, including non-profits.

The platform offers a range of features for managing and automating marketing campaigns, such as email marketing, social media management, lead management and analytics.

With Salesforce, non-profit organisations can create personalised campaigns and engage with their supporters across multiple channels to build stronger relationships and drive donations.

Don’t forget when using social media for marketing to include hashtags! Read more here on 23 Charity Hashtags You Need to Start Using.Advantages


Salesforce offers great automation capabilities that can help non-profits save time with their marketing processes. Non-profits can use automation to streamline tasks such as lead nurturing, email marketing and social media management, allowing them to focus on other important aspects of their operations.


Salesforce provides comprehensive reporting capabilities, which enables non-profits to measure the results and effectiveness of their marketing campaigns. The software allows non-profits to monitor key metrics such as open rates, click-through rates and conversion rates. This will then give data to help make informed decisions and optimise campaigns.



Salesforce can be expensive which can me a big setback especially for non-profits with limited budgets. While Salesforce offers a range of pricing options, including discounts for non-profits, the cost can still be unaffordable for smaller organisations.


Some users have reported challenges with customer support. This is not a great sign, especially for non-profits that may need additional help and guidance. While Salesforce offers a range of support options, including online resources, email support, and phone support, some users have reported slow response times and difficulty in getting their issues resolved.


Ugenie stands out as the best software for non-profit member management due to its user-friendly and customisable platform, designed to simplify and streamline membership management operations. Ugenie's white-label app and focus on meaningful engagement make it the perfect choice for non-profits looking to improve their member engagement and retention.

Quickbooks is exceptional non-profits accounting software, while Zoho is the best CRM for non-profits, both of which offer affordable pricing plans and integration capabilities. Salesforce is also another strong choice for non-profit marketing software.

If you’re looking for non-profit membership management software, then get in touch and book a demo today with Ugenie!

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